Leads do not get to receivers and there are no errors in the Log. Where can I find why it doesn't work?

Here are main reasons why you can experience problems with getting leads to receivers:

• Incorrect receiver connection to the form;
• An unsuccessful payment for the product ordered using the shopping cart block.

First case

Incorrect receiver connection to the form

Be sure you have not skipped steps while connecting a data collection service. Use the following sequence (this is applicable for reconnecting the integration as well):

• Create an integration with the service you need in the Forms tab of the Site Settings.
• Go to editing the page with the form.
• Open the Content tab of the block or click the "Block editor" button if this is Zero Block.

• In standard blocks, select the checkbox for the connected receiver in the Connected services section. In Zero Block, click the form element and go to the Services section to select the checkbox for the service you need as well.

• Save all changes by clicking the "Save" button. Be sure to republish the page so that all changes can be displayed in the public version.

If the form is in the header or footer, republish all website pages for the changes to be applied correctly.

How to check whether the receiver is connected to the form?

• Go to the public version of the page with the form.
• Submit a lead.
• Check the data collection service.

If the connection has been completed correctly, you will see a new lead. If an error occurred, check the Leads tab and your Error log.

Second case

An unsuccessful payment for the product ordered using the shopping cart block.

When paying for orders using the shopping cart block (ST100), the payment status can influence the data submission to receivers.

The shopping cart block is just like a form but it works with payment systems.

In the settings of integrations with connected payment services, by default, the "Send info to data collection services only after payment" rule is activated. This means that the data are sent only after the successfully completed payment.

If there is no information of the orders in the receiver, view the payment status in the Leads section (the Payment column).

When Tilda does not receive the information of the successfully completed payment from the payment system, leads are not sent because of the "Send info to data collection services only after payment" rule.

If you have received the order payment to your bank account, and the Awaiting Payment status is displayed in the Leads section, then Tilda has not received the updated payment status.

This can be because of the unconfigured HTTP notifications in the payment service. You need to check the connection settings of your payment system: https://help.tilda.cc/online-store-payments/payment-system 

Note that if none of the described cases helps you solve the problem and leads do not get to the data collection services from the forms anyway, please contact us via available channels. We will definitely check it additionally and help you with a solution!