Enter your question
Domains
Site Settings
Page Editing
Plans and Billing
Data Capture Forms
Online Store
Menu
Site Statistics and Goals
Fonts
SEO
Mobile Version
General Questions
Other Questions
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
Feeds
Errors
Zero Block
Custom Code
Possible Problems
Domains
- How do I connect a subdomain to my Tilda website?
- How do I connect a custom domain?
- How do I set up my HTTPS / SSL certificate?
- Why do I see a Tilda logo on a grey background when I open my website?
- How do I redirect from HTTP to HTTPS?
- What should I do if the SSL certificate is installed, but the browser shows the “Connection is not secure” error?
- How do I deactivate a tilda.ws domain if I have my own domain connected?
- How to add DNS records if the domain is managed via Tilda DNS?
- How do I connect multiple domain names to a single Tilda website?
- Why does my website open under the Tilda's technical subdomain (.tilda.ws), although my own domain is connected?
- How do I set up HTTPS / SSL for a subdomain in Tilda?
- Troubleshooting custom domain errors
- How do I create a custom business email address?
- How do I remove "www" from a domain?
- How can I speed up (optimize) my Tilda website?
- The domain is connected correctly, why cannot an SSL certificate be installed?
Site Settings
- How do I remove header or footer from a single page?
- How do I create a multilingual website?
- How do I upload a favicon?
- How do I set an image as a page background?
- How do I duplicate (make a copy of) a web page?
- How do I add HTML code?
- How do I change the link color?
- How do I create a header?
- How do I create a footer?
- How do I create folders?
- Which menu blocks support language switcher for my multilingual website?
- How do I add categories to the blog?
- How many pages can I have on my website?
- How do I create a new page?
- How do I set a page password?
- How do I customize error messages for my web forms?
- How to unpublish the whole website?
Page Editing
- How do I add a text link?
- How do I add a video?
- Where do I find the Blocks library?
- How do I copy a block from one page to another?
- How do I create anchor links?
- How to add HTML, CSS or Javascript?
- How do I add a button to my site?
- How do I add audio, music or podcasts to my website?
- How do I upload a PDF file?
- How do I make a copy of a website?
- How do I add Schema.org or JSON-LD snippet markup?
- How do I create a pop-up window?
- How do I add icons or icon sets from Tilda Icons?
- How do I add an Instagram feed to my website?
- How do I unpublish a page?
- How to delete page?
- How do I adapt blocks for mobile and desktop view?
- How do I reduce (increase) blank space around a block?
- How do I save a page as PDF?
- How do I move blocks on a page?
- How do I mirror image and text in a block?
- How do I set a home page?
- How can I change the color of social media icons?
- How do I change the number of blocks in a row?
- How do I undo changes made in the Editor and recover deleted blocks?
- How do I change the order of pages in the "Index" category blocks?
- How do I upload an image with WebP image format?
- How do I make grid lines visible?
- How do I assign a different Instagram account to my website?
- How do I make a table?
- How do I add an additional Instagram account to a website?
- How to enable the video autoplay?
Plans and Billing
- How can I switch to the Free plan?
- How do I create a website on Tilda for free?
- My card was charged. How can I cancel my automatic subscription renewal and receive a refund?
- How do I upgrade from my Personal to a Business plan?
- Is there a Tilda referral program?
- My PayPal payment was declined
- What happens if I fail to make my subscription payment?
- How can I pay for my Tilda subscription using YooMoney (ex Yandex Money)?
- How do I upgrade my payment plan?
- I paid for the wrong account, can I transfer my payment?
- How do I set up a direct transfer to my card (I do not want to use online payment systems)?
Data Capture Forms
- How do I set up a data collection (lead capture) form?
- How do I receive form submissions directly to my Telegram?
- The "amoCRM error v4: [createContactWithLeadId] Payment Required" error
- How can I receive form submissions directly to my email?
- How do I receive data from forms to my script using Webhook?
- How do I add contacts from forms to MailChimp?
- How do I add a calculator?
- How do I add contacts from forms to UniSender?
- How do I edit color in the form success message text and background?
- How do I change an existing lead title in amoCRM?
- How do I connect a custom script to the form?
- How to connect Kommo CRM?
- How do I add contacts (leads) from forms to amoCRM?
- How do I distinguish different forms on my website?
- How do I add contacts from forms to GetResponse?
- How can I start using Tilda CRM?
- How do I add contacts from different forms to different lists on MailChimp?
- How do I receive form submissions via Google Sheets?
- How do I change a form submit error message text?
- How can I set up SMS notifications for new form submissions?
- I am not receiving leads from forms, how can I fix it?
- How can I add contacts from my Tilda website forms to Trello?
- How do I assign different funnels and capturing agents for amoCRM?
- How can I import contacts from my SendPulse forms?
- How can I change the follow-up email subject line?
- How do I add a survey, polling or voting on my website?
Online Store
- How do I add a cart to my website?
- How to add subcategories for products from the Product Catalog?
- How to create the Product Catalog?
- Can I accept payments worldwide and expand my business globally with my Tilda website?
- How to add a discount depending on the product quantity or the total price of the purchase?
- How do I create a promo code or a discount for products in an online store?
- How to change the font size in the product card?
- How to set your own link for the product page?
- The transaction status appears as "blocked". Why?
- How do I send data for online checkout (receipt/invoice)?
- How to assign header and footer for a product card in the Catalog?
- Why the "Your order" and "Total" values in the cart appear in different languages?
- How do I add product options?
- How do I add a link to a button in a pop-up window in ST*** blocks (Store category)?
- How do I add PayPal on my website?
- How do I add delivery options in my online store?
- How do I create an online store?
- How to change website currency?
- Can I apply a promo code only to certain products?
- How do I remove the SALE, NEW, -30% labels?
- How many products can I add in a block?
- How can I accept payments in installments?
- No styles are displayed in the product card
- Why cannot the minimum order amount (or other settings) be changed in the shopping cart?
- How to change the product order?
- How to create a multilingual online store?
- How to update the Catalog product data quickly?
Menu
- How do I create a breadcrumb navigation menu?
- How do I add tabs and switch between blocks?
- How do I add a second-level (dropdown) menu?
- Which fixed-on-scroll menu blocks are available for a mobile version?
- How do I make one menu overlap the first block and a second menu appear on scroll?
- How do I add a menu on every page of my website?
- How do I create a vertical menu?
Site Statistics and Goals
- Yandex.Metrica's Webvisor is not working. How can I fix it?
- How do I add a Facebook pixel on my website?
- How can I see my site stats?
- How to set up one key event for all form submissions on the website?
- How do I set up event tracking for a button click in Zero Block?
- There is something wrong with the goals tracking in Yandex.Metrica
- How do I connect VK Pixel to my website?
- Google Analytics, Yandex.Metrica and Tilda show different visitor statistics. What should I do?
- How do I install a counter for Google Analytics and Yandex.Metrica?
- How do I track interactions with social media buttons?
Fonts
- How do I upload my own font?
- How can I upload two sets of Google Fonts to my website?
- Font sizes on mobile screens do not match the values I assigned in settings. What should I do?
- How do I change fonts?
- My site displays incorrect fonts. What should I do?
- My Cyrillic fonts are not displaying correctly. What should I do?
- How do I add several custom fonts to my website?
- Some fonts are loading slowly. What should I do?
SEO
- My website does not appear in Google search results. What should I do?
- How to Make a Large Link Preview on Messengers and Social Media
- How to remove the address of a page with a slash from index?
- How can I add "robots.txt" and "sitemap.xml" files?
- How to add the rel="nofollow" attribute for a link?
- How do I remove the disallow rule for "robots.txt"?
- Is it possible to set up a redirect from one domain to another?
- How do I improve SEO for my website?
- How do I add the H1 tag?
- How do I add my website to search engines (Google and Yandex)?
- How do I block search engines from indexing my page?
- How do I set up a custom 404 error page?
- How do I prevent search engines from indexing my website?
- Is it possible to set up a redirect from a tilda.ws subdomain to another domain?
- Should I add the H1 tag on the block that is visible on mobile devices only?
- How to add ads.txt or app-ads.txt files?
- Why is Yandex displaying an incorrect favicon?
- How to improve the results of the page loading speed in the page loading speed evaluating services, such as PageSpeed?
- Why are search engines not indexing my website?
- How do I set up a 301 redirect from the old URL to a new one?
- I edited my website but the changes are not displayed in the search results. Why?
- How do I add keywords to my website?
Mobile Version
- How can I view the mobile version of my website?
- Why my background video doesn't play on mobile devices?
- The "A problem repeatedly occurred" error in Safari on iPhone
- How do I create an AMP page?
- Words are incorrectly hyphenated in mobile version of my website. What can I do?
- How do I make my website look the same on mobile and desktop devices?
General Questions
- Where is the Tilda company registered?
- How to add a countdown timer?
- How can I make a phone number clickable?
- How do I make smooth scrolling for local anchor links?
- Can I do A/B testing on Tilda?
- What's the ideal image size for a badge?
- How do I clear the cache?
- What is a block ID and how can I find it?
- Why the changes are displayed in preview but are not visible in my published website?
- How can I add an external widget to my Tilda site (calendar, calculator, etc.)?
- How can I remove the "Made on Tilda" label at the bottom of my website?
- How can I delete my account?
- How can I upload files to my website?
- How can I get assistance from Tilda Customer Support?
- How can I add a "Back to top" button?
- How do I change language on Tilda?
- How do I add a privacy policy to my site?
- My project is blocked. What should I do?
- How do I set the website language in the Members Area?
- How do I set up a mask for a phone number?
- How can I transfer a webpage or a website to another account?
- How can I switch the interface language?
- How do I change the text for the "Buy now" button in the pop-up?
- When exporting a website, pictures are not properly displayed and some content disappeared. How can I fix it?
- How do I export my Tilda website to my hosting service?
- Is there a callback widget on Tilda?
- How can I change the email connected to my account?
- How can I create more than 1000 pages in one project?
- How do I limit access to the website?
- "Tilda" label appears when I share my project on Facebook. What can I do about it?
- How to create a quiz or a multiple choice survey?
- How do I recover a deleted page?
- What is the best image size for a gallery?
- How can I speed up my page load time on Tilda?
- I am new to website building. How can I get started?
- How do I delete my website (project)?
- A block is not displayed after the page is published
- How do I add a map for the contacts section of my website?
- How do I save a page as a template?
- How do I fix the displayed links on social media?
- How to publish all pages at once?
Other Questions
- How can I turn off CAPTCHA?
- Why is Google Maps not working?
- How do I add a bot into my Telegram group?
- How can I make a slideshow gallery?
- How can I Google Maps to my website?
- Who is the owner of the Tilda website builder?
- Where are Tilda servers located?
- How do I add WhatsApp, Skype, Facebook Messenger, or Viber widgets on my website?
- I can’t log in to my account. I see the “User with this email not found” message.
- How can I add CAPTCHA?
- Where can I find a web developer for creating or improving my website?
- How can I upload a MP4 or WEBM video?
- Where can I read news about Tilda updates?
- How do I create mobile animation in Zero Block?
- Where is Tilda website builder located?
- My website is not working. How can I fix it?
- Can I share access to my projects with other users?
- I need to confirm my domain ownership. How can I add the Google meta tag?
- Can I connect Tilda to Wordpress?
- How can I disable Jivochat for mobile devices?
- My mobile browser displays the pop-up “This website has been blocked from automatically starting a call.” Why?
- I have downloaded a CSV file containing the list of my leads. It doesn't open in Excel. Why?
- How do I recover access to my account?
- Where are Tilda users located?
- How can I track campaign statistics by UTM parameters?
- How can I make a GIF from a video?
- Can I import a website directly to Tilda?
- Where can I enter the Tilda promo code?
- How do I set up call tracking?
- Anchor link to another page
- I already have a website made on another platform. How can I transfer it to Tilda?
- Where do I find a public link to a block (block ID)?
- Is it possible to set up horizontal scrolling on Tilda?
- I have created a website. How can I have it added to the #madeontilda collection?
- What is a tooltip in Zero block?
- I lost my password (email, login, account info). What can I do?
- Is there a service to build UTM parameters?
- Is there Tilda API?
- Can I edit the "robots.txt" file?
- Can I use FTP to access my Tilda website?
- Is there a way to edit a .htaccess file?
- How do I underline a link?
- Can I order website development on Tilda?
- My website has a low conversion rate. Can you help me with marketing?
- How to recover password?
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
Feeds
Errors
- An error occurs while visiting the website: “Domain has been assigned. Please go to the site settings and put the domain name in the Domain tab.”
- An error occurs in the form: “AmoCRM error: not have permissions for save lead.” Why?
- Unisender "Empty sender email in list '1'" error. Why does it occur?
- An error occurs in the form: “Getresponse error: Invalid params.” Why?
- When visiting my website, users see a message: “Your connection is not private.” What should I do?
- When visiting my website, users receive an error message: “ERR_SSL_VERSION_OR_CIPHER_MISMATCH.” Why?
- An error occurs in the form: “Bitrix24 error - expired_token.” or “Re-authorized application, please (invalid_request).” Why?
- An error occurs in the form: “Getresponse error: Contact already added.” Why?
- After linking Yandex.Mail to my account, I keep receiving an error: “Yandex error 200 - occupied.” Why?
- I get an error message: "The block contains too much text". The data can't be saved. What can I do?
- An error occurs in the form: “AmoCRM error: save lead. Error code 402. Functional not paid in this account.” Why?
- I received an error: “Temporary CDN error. Please try again later.” Why?
- When filling out the form on my website, users see an error message: “Data receiver was not connected to this form or was deleted. Data was sent from the domain: *.” Why?
- An error occurs in the form: “Getresponse error: Contact doesn't save: Cannot add contact that is blacklisted.” Why?
- An error occurs in the form: “Contact did not save. [These list ids="*" has no confirmation letters].” Why?
- When filling out the form on my website, users see an error message: “Data sending is impossible. Go to Site settings and enter a valid domain name from which form responses will be sent. Or else the data receiver is not connected to this form or was deleted. Data was sent from this domain.” Why?
- An error occurs in the forms: “Error: sberbank: Access is denied.” What should I do?
- An error occurs while filling out a form: “Error [timeout]. Please, try again later.” Why?
- Why do I see this error message in Leads: "IP in users black list"?
- An error occurs in the form: “Error: Double post data with [dataid:*].” Why?
- An error occurs in the forms: “Bitrix24 error: invalid_grant.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Value is not numeric.” Why?
- Why am I getting this error message in Leads: "Error: Data didn't send, because Receivers in form* not active."?
- An error occurs in the form: “Error in form. Cannot find EMAIL or PHONE field.” Why?
- An error occurs in the forms: “Webhook URL not available.” Why?
- I see an error message when visiting my website: “ERR_TOO_MANY_REDIRECTS.” Why?
- When exporting, I receive an error: “Error file not added.” What should I do?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Missing phone prefix.” Why?
- An error occurs: “Today you created (100) pages what your current plan allow. Try do it tomorrow.” Why?
- After Yandex.Mail has been linked to my account, an error keeps occurring: “Yandex error 200 - bad_uid.” Why?
- An error occurs in the form: “Error: There are data receivers from another website on the block with a form.” Why?
- An error in the form: “Error: Data receivers from another website are linked to the form. Go to the form content, select data receivers, and republish the page.” Why?
- An error occurs in the form: “Data receiver was deleted when a lead was sent. Check if the right box is ticked in the form content.” Why?
- Why am I seeing this message: "Error: Service deleted"?
- The error "Unable to complete the order. The [ ] item is out of stock" is displayed when creating an order. What can I do?
Zero Block
- How to create a fixed on scroll menu in Zero Block?
- How do I add guide lines in Zero Block?
- How to import a Figma design to a Tilda website?
- How do I add an arrow in Zero Block?
- How do I set up Zoom on click in Zero Block?
- Are there layers in Zero Block?
- How do I add a slideshow in Zero Block?
- How to create Zero Block in pop-up
- How to add gradient?
- How to align Zero Block's width to a standard block's width?
- Why do elements in Zero Block get shifted when adapting?
- Why do images in Zero Block disappear after importing a layout from Figma?
Custom Code
- How do I track an iFrame click?
- How do I place two VK.com widgets in a row?
- How do I add a hidden field to a form?
- How do I add feedback (comments) from Facebook to my website?
- How do I set up an autofill form (enable autocomplete in forms)?
- How do I set the number of products to a multiple of 5, 10, 100, etc.?
- How do I add a digit group separator?
- How do I add YClients widget to my button?
- How do I add Chatra widget to my button?
- How do I change the language of the shopping cart (total)?
Possible Problems
- When I add emoji in the text, they are replaced with question marks ????
- On mobile devices, a blank space (a gap) appears to the right of the website
- I cannot enter an apostrophe character in the password field
- A website exported from Tilda is incorrectly displayed on the web hosting service
- A white space appears under Zero Block when viewing a mobile version on the page. Why?
- How to protect website content from copying
- A bulleted list is incorrectly displayed in Zero Block
- In the mobile version, the second-level menu is displayed incorrectly
- YouTube Shorts video does not work
- Scroll error with dynamic blocks
- How to protect your account from hacking and data breach?