Enter your question
Domains
Site Settings
Page Editing
Plans and Billing
Data Capture Forms
Online Store
Menu
Site Statistics and Goals
Fonts
SEO
Mobile Version
General Questions
Other Questions
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
Feeds
Errors
Zero Block
Custom Code
Possible Problems
Domains
- How do I connect a subdomain to my Tilda website?
- How do I connect a custom domain?
- How do I set up my HTTPS / SSL certificate?
- How to add A-type or CNAME record
- How do I redirect from HTTP to HTTPS?
- What should I do if the SSL certificate is installed, but the browser shows the “Connection is not secure” error?
- Troubleshooting custom domain errors
- How do I connect multiple domain names to a single Tilda website?
- Why do I see a Tilda logo on a grey background when I open my website?
- How do I create a custom business email address?
- How do I remove "www" from a domain?
- How do I set up HTTPS / SSL for a subdomain in Tilda?
- How to add DNS records if the domain is managed via Tilda DNS?
- Why does my website open under the Tilda's technical subdomain (.tilda.ws), although my own domain is connected?
- How can I speed up (optimize) my Tilda website?
- How do I deactivate a tilda.ws domain if I have my own domain connected?
- The domain is connected correctly, why cannot an SSL certificate be installed?
- How to change the infobar background color in Safari on a smartphone?
Site Settings
- How do I remove header or footer from a single page?
- How do I duplicate (make a copy of) a web page?
- How do I create a multilingual website?
- How do I upload a favicon?
- How do I set an image as a page background?
- How do I create a new page?
- How do I add HTML code?
- How do I create a header?
- How do I customize error messages for my web forms?
- How do I change the link color?
- How do I create a footer?
- How do I create folders?
- How many pages can I have on my website?
- Which menu blocks support language switcher for my multilingual website?
- How do I set a page password?
- How do I add categories to the blog?
- How to unpublish the whole website?
Page Editing
- How to change the browser tab title?
- How do I add a text link?
- How do I add a button to my site?
- How do I add a video?
- How to delete page?
- How to add HTML, CSS or Javascript?
- How do I make a copy of a website?
- Where do I find the Blocks library?
- How do I upload a PDF file?
- How do I copy a block from one page to another?
- How to enable the video autoplay?
- How do I add audio, music or podcasts to my website?
- How do I create a pop-up window?
- How do I add Schema.org or JSON-LD snippet markup?
- How do I create anchor links?
- How do I adapt blocks for mobile and desktop view?
- How do I move blocks on a page?
- How do I add icons or icon sets from Tilda Icons?
- How do I add an Instagram feed to my website?
- How do I mirror image and text in a block?
- How do I reduce (increase) blank space around a block?
- How do I change the number of blocks in a row?
- How can I change the color of social media icons?
- How do I assign a different Instagram account to my website?
- How do I save a page as PDF?
- How do I undo changes made in the Editor and recover deleted blocks?
- How do I unpublish a page?
- How do I set a home page?
- How do I make grid lines visible?
- How do I make a table?
- How do I change the order of pages in the "Index" category blocks?
- How do I upload an image with WebP image format?
- How do I add an additional Instagram account to a website?
Plans and Billing
- How do I create a website on Tilda for free?
- How can I switch to the Free plan?
- My card was charged. How can I cancel my automatic subscription renewal and receive a refund?
- What happens if I fail to make my subscription payment?
- How do I upgrade from my Personal to a Business plan?
- How can I pay for my Tilda subscription using YooMoney (ex Yandex Money)?
- Is there a Tilda referral program?
- I paid for the wrong account, can I transfer my payment?
- How do I upgrade my payment plan?
- My PayPal payment was declined
- How do I set up a direct transfer to my card (I do not want to use online payment systems)?
Data Capture Forms
- How do I set up a data collection (lead capture) form?
- How do I add a calculator?
- How do I receive form submissions directly to my Telegram?
- How do I receive data from forms to my script using Webhook?
- How do I connect a custom script to the form?
- How can I receive form submissions directly to my email?
- How do I add contacts from forms to UniSender?
- How do I receive form submissions via Google Sheets?
- How do I add contacts (leads) from forms to amoCRM?
- How do I edit color in the form success message text and background?
- I am not receiving leads from forms, how can I fix it?
- How do I add contacts from forms to MailChimp?
- How do I change a form submit error message text?
- How do I distinguish different forms on my website?
- How can I add contacts from my Tilda website forms to Trello?
- How can I change the follow-up email subject line?
- How do I add contacts from forms to GetResponse?
- How can I start using Tilda CRM?
- How can I set up SMS notifications for new form submissions?
- How do I change an existing lead title in amoCRM?
- How do I add contacts from different forms to different lists on MailChimp?
- How can I import contacts from my SendPulse forms?
- The "amoCRM error v4: [createContactWithLeadId] Payment Required" error
- How do I assign different funnels and capturing agents for amoCRM?
- How do I add a survey, polling or voting on my website?
- How to connect Kommo CRM?
- Leads do not get to receivers and there are no errors in the Log. Where can I find why it doesn't work?
Online Store
- How to update the Catalog product data quickly?
- How to add subcategories for products from the Product Catalog?
- How do I add a cart to my website?
- Why the "Your order" and "Total" values in the cart appear in different languages?
- How to create the Product Catalog?
- How do I create a promo code or a discount for products in an online store?
- The transaction status appears as "blocked". Why?
- How do I send data for online checkout (receipt/invoice)?
- How to add a discount depending on the product quantity or the total price of the purchase?
- Can I accept payments worldwide and expand my business globally with my Tilda website?
- How do I add delivery options in my online store?
- How to change website currency?
- How do I create an online store?
- How do I add PayPal on my website?
- How to set your own link for the product page?
- How do I remove the SALE, NEW, -30% labels?
- How do I add product options?
- How many products can I add in a block?
- How to change the font size in the product card?
- How do I add a link to a button in a pop-up window in ST*** blocks (Store category)?
- How to assign header and footer for a product card in the Catalog?
- How can I accept payments in installments?
- Can I apply a promo code only to certain products?
- Why cannot the minimum order amount (or other settings) be changed in the shopping cart?
- No styles are displayed in the product card
- How to change the product order?
- How to create a multilingual online store?
- How to integrate a custom payment system with your website?
- How to work with a CSV file for the Catalog?
- International payment systems that can be connected to Tilda
- Can I create a promo code of 100%?
- How to add the option for buyers to pay for their orders using bank details (as a legal entity)?
- How to fix the Purchase button on a product page for the mobile website version?
Menu
- How do I add tabs and switch between blocks?
- How do I create a breadcrumb navigation menu?
- How do I add a second-level (dropdown) menu?
- Which fixed-on-scroll menu blocks are available for a mobile version?
- How do I add a menu on every page of my website?
- How do I make one menu overlap the first block and a second menu appear on scroll?
- How do I create a vertical menu?
Site Statistics and Goals
- Yandex.Metrica's Webvisor is not working. How can I fix it?
- How do I set up event tracking for a button click in Zero Block?
- How do I add a Facebook pixel on my website?
- How do I connect VK Pixel to my website?
- How can I see my site stats?
- How do I install a counter for Google Analytics and Yandex.Metrica?
- There is something wrong with the goals tracking in Yandex.Metrica
- Google Analytics, Yandex.Metrica and Tilda show different visitor statistics. What should I do?
- How do I track interactions with social media buttons?
- How to set up one key event for all form submissions on the website?
Fonts
- How do I upload my own font?
- How do I change fonts?
- How can I upload two sets of Google Fonts to my website?
- Font sizes on mobile screens do not match the values I assigned in settings. What should I do?
- My site displays incorrect fonts. What should I do?
- My Cyrillic fonts are not displaying correctly. What should I do?
- How do I add several custom fonts to my website?
- Some fonts are loading slowly. What should I do?
SEO
- How to remove the address of a page with a slash from index?
- My website does not appear in Google search results. What should I do?
- How do I remove the disallow rule for "robots.txt"?
- How to Make a Large Link Preview on Messengers and Social Media
- How can I add "robots.txt" and "sitemap.xml" files?
- Is it possible to set up a redirect from one domain to another?
- How do I improve SEO for my website?
- How do I add my website to search engines (Google and Yandex)?
- How do I add the H1 tag?
- How do I block search engines from indexing my page?
- How do I prevent search engines from indexing my website?
- How to add the rel="nofollow" attribute for a link?
- Why is Yandex displaying an incorrect favicon?
- How do I set up a custom 404 error page?
- Is it possible to set up a redirect from a tilda.ws subdomain to another domain?
- How do I set up a 301 redirect from the old URL to a new one?
- How to add ads.txt or app-ads.txt files?
- Should I add the H1 tag on the block that is visible on mobile devices only?
- Why are search engines not indexing my website?
- How to improve the results of the page loading speed in the page loading speed evaluating services, such as PageSpeed?
- How to fix the broken links found on your website?
- I edited my website but the changes are not displayed in the search results. Why?
- How to request website re-indexing?
- How do I add keywords to my website?
Mobile Version
- How can I view the mobile version of my website?
- How do I make my website look the same on mobile and desktop devices?
- The "A problem repeatedly occurred" error in Safari on iPhone
- Why my background video doesn't play on mobile devices?
- How do I create an AMP page?
- Words are incorrectly hyphenated in mobile version of my website. What can I do?
General Questions
- How can I get assistance from Tilda Customer Support?
- Where is the Tilda company registered?
- How to add a countdown timer?
- How do I clear the cache?
- Can I do A/B testing on Tilda?
- How can I delete my account?
- How can I make a phone number clickable?
- What's the ideal image size for a badge?
- Is there a callback widget on Tilda?
- How can I remove the "Made on Tilda" label at the bottom of my website?
- How can I change the email connected to my account?
- What is a block ID and how can I find it?
- How do I export my Tilda website to my hosting service?
- How can I add an external widget to my Tilda site (calendar, calculator, etc.)?
- How do I delete my website (project)?
- How can I upload files to my website?
- How do I make smooth scrolling for local anchor links?
- Why the changes are displayed in preview but are not visible in my published website?
- How do I change language on Tilda?
- How do I set up a mask for a phone number?
- How do I recover a deleted page?
- My project is blocked. What should I do?
- How can I add a "Back to top" button?
- How do I add a privacy policy to my site?
- How can I transfer a webpage or a website to another account?
- When exporting a website, pictures are not properly displayed and some content disappeared. How can I fix it?
- A block is not displayed after the page is published
- "Tilda" label appears when I share my project on Facebook. What can I do about it?
- How do I change the text for the "Buy now" button in the pop-up?
- How can I create more than 1000 pages in one project?
- How can I speed up my page load time on Tilda?
- How do I add a map for the contacts section of my website?
- I am new to website building. How can I get started?
- How can I switch the interface language?
- How to publish all pages at once?
- How do I fix the displayed links on social media?
- How do I limit access to the website?
- What is the best image size for a gallery?
- How do I save a page as a template?
- How to create a quiz or a multiple choice survey?
- How to add the age disclaimer (such as 18+) to the website?
- Buttons and links color highlighting in mobile or desktop version when switching with keys
Other Questions
- How can I turn off CAPTCHA?
- How can I make a slideshow gallery?
- Why is Google Maps not working?
- How can I Google Maps to my website?
- How can I add CAPTCHA?
- Who is the owner of the Tilda website builder?
- Where are Tilda servers located?
- How to receive leads in your Telegram group?
- Where can I read news about Tilda updates?
- Where is Tilda website builder located?
- How can I upload a MP4 or WEBM video?
- How do I add WhatsApp, Skype, Facebook Messenger, or Viber widgets on my website?
- My website is not working. How can I fix it?
- I have downloaded a CSV file containing the list of my leads. It doesn't open in Excel. Why?
- I can’t log in to my account. I see the “User with this email not found” message.
- Can I share access to my projects with other users?
- My mobile browser displays the pop-up “This website has been blocked from automatically starting a call.” Why?
- Can I connect Tilda to Wordpress?
- How do I create mobile animation in Zero Block?
- Can I import a website directly to Tilda?
- I need to confirm my domain ownership. How can I add the Google meta tag?
- How can I track campaign statistics by UTM parameters?
- What is a tooltip in Zero block?
- How can I disable Jivochat for mobile devices?
- Can I use FTP to access my Tilda website?
- How do I set up call tracking?
- How can I make a GIF from a video?
- Where are Tilda users located?
- Where can I find a web developer for creating or improving my website?
- Is it possible to set up horizontal scrolling on Tilda?
- Can I edit the "robots.txt" file?
- Is there a service to build UTM parameters?
- Is there Tilda API?
- I lost my password (email, login, account info). What can I do?
- Where can I enter the Tilda promo code?
- I have created a website. How can I have it added to the #madeontilda collection?
- Where do I find a public link to a block (block ID)?
- Is there a way to edit a .htaccess file?
- How do I underline a link?
- I already have a website made on another platform. How can I transfer it to Tilda?
- How do I recover access to my account?
- Can I order website development on Tilda?
- My website has a low conversion rate. Can you help me with marketing?
- Anchor link to another page
- How to recover password?
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
Feeds
Errors
- After linking Yandex.Mail to my account, I keep receiving an error: “Yandex error 200 - occupied.” Why?
- When visiting my website, users see a message: “Your connection is not private.” What should I do?
- An error occurs while visiting the website: “Domain has been assigned. Please go to the site settings and put the domain name in the Domain tab.”
- An error occurs in the form: “Getresponse error: Invalid params.” Why?
- When visiting my website, users receive an error message: “ERR_SSL_VERSION_OR_CIPHER_MISMATCH.” Why?
- When filling out the form on my website, users see an error message: “Data sending is impossible. Go to Site settings and enter a valid domain name from which form responses will be sent. Or else the data receiver is not connected to this form or was deleted. Data was sent from this domain.” Why?
- An error occurs in the form: “AmoCRM error: not have permissions for save lead.” Why?
- An error occurs while filling out a form: “Error [timeout]. Please, try again later.” Why?
- An error occurs in the form: “Getresponse error: Contact already added.” Why?
- An error occurs in the form: “Bitrix24 error - expired_token.” or “Re-authorized application, please (invalid_request).” Why?
- When filling out the form on my website, users see an error message: “Data receiver was not connected to this form or was deleted. Data was sent from the domain: *.” Why?
- After Yandex.Mail has been linked to my account, an error keeps occurring: “Yandex error 200 - bad_uid.” Why?
- An error occurs in the form: “Getresponse error: Contact doesn't save: Cannot add contact that is blacklisted.” Why?
- An error occurs in the form: “Error: Double post data with [dataid:*].” Why?
- Why am I getting this error message in Leads: "Error: Data didn't send, because Receivers in form* not active."?
- An error occurs in the form: “Contact did not save. [These list ids="*" has no confirmation letters].” Why?
- Why do I see this error message in Leads: "IP in users black list"?
- An error occurs in the form: “AmoCRM error: save lead. Error code 402. Functional not paid in this account.” Why?
- An error occurs in the forms: “Bitrix24 error: invalid_grant.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Value is not numeric.” Why?
- An error occurs in the form: “Error in form. Cannot find EMAIL or PHONE field.” Why?
- I received an error: “Temporary CDN error. Please try again later.” Why?
- I see an error message when visiting my website: “ERR_TOO_MANY_REDIRECTS.” Why?
- An error occurs: “Today you created (100) pages what your current plan allow. Try do it tomorrow.” Why?
- I get an error message: "The block contains too much text". The data can't be saved. What can I do?
- When exporting, I receive an error: “Error file not added.” What should I do?
- An error occurs in the forms: “Error: sberbank: Access is denied.” What should I do?
- An error occurs in the form: “Error: There are data receivers from another website on the block with a form.” Why?
- An error occurs in the forms: “Webhook URL not available.” Why?
- An error in the form: “Error: Data receivers from another website are linked to the form. Go to the form content, select data receivers, and republish the page.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Missing phone prefix.” Why?
- Unisender "Empty sender email in list '1'" error. Why does it occur?
- Why am I seeing this message: "Error: Service deleted"?
- An error occurs in the form: “Data receiver was deleted when a lead was sent. Check if the right box is ticked in the form content.” Why?
- The error "Unable to complete the order. The [ ] item is out of stock" is displayed when creating an order. What can I do?
- This website is unsafe
Zero Block
- How to create a fixed on scroll menu in Zero Block?
- How do I add guide lines in Zero Block?
- How do I set up Zoom on click in Zero Block?
- Are there layers in Zero Block?
- How do I add a slideshow in Zero Block?
- How do I add an arrow in Zero Block?
- How to import a Figma design to a Tilda website?
- How to add gradient?
- How to create Zero Block in pop-up
- How to align Zero Block's width to a standard block's width?
- Why do elements in Zero Block get shifted when adapting?
- Why do images in Zero Block disappear after importing a layout from Figma?
- How to configure screen resolutions in Zero Block
Custom Code
- How do I add feedback (comments) from Facebook to my website?
- How do I set the number of products to a multiple of 5, 10, 100, etc.?
- How do I add a hidden field to a form?
- How do I track an iFrame click?
- How do I add a digit group separator?
- How do I place two VK.com widgets in a row?
- How do I change the language of the shopping cart (total)?
- How do I add Chatra widget to my button?
- How do I set up an autofill form (enable autocomplete in forms)?
- How do I add YClients widget to my button?
Possible Problems
- When I add emoji in the text, they are replaced with question marks ????
- How to protect website content from copying
- On mobile devices, a blank space (a gap) appears to the right of the website
- A website exported from Tilda is incorrectly displayed on the web hosting service
- I cannot enter an apostrophe character in the password field
- A white space appears under Zero Block when viewing a mobile version on the page. Why?
- In the mobile version, the second-level menu is displayed incorrectly
- A bulleted list is incorrectly displayed in Zero Block
- Scroll error with dynamic blocks
- YouTube Shorts video does not work
- How to protect your account from hacking and data breach?