Enter your question
Domains
Site Settings
Page Editing
Plans and Billing
Data Capture Forms
Online Store
Menu
Site Statistics and Goals
Fonts
SEO
Mobile Version
General Questions
Other Questions
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
Feeds
Errors
Zero Block
Custom Code
Possible Problems
Domains
- How do I connect a subdomain to my Tilda website?
- How do I connect a custom domain?
- Why do I see a Tilda logo on a grey background when I open my website?
- How do I deactivate a tilda.ws domain if I have my own domain connected?
- How do I set up my HTTPS / SSL certificate?
- What should I do if the SSL certificate is installed, but the browser shows the “Connection is not secure” error?
- How do I redirect from HTTP to HTTPS?
- How to add DNS records if the domain is managed via Tilda DNS?
- Why does my website open under the Tilda's technical subdomain (.tilda.ws), although my own domain is connected?
- How do I connect multiple domain names to a single Tilda website?
- How do I set up HTTPS / SSL for a subdomain in Tilda?
- Troubleshooting custom domain errors
- How can I speed up (optimize) my Tilda website?
- How do I create a custom business email address?
- How do I remove "www" from a domain?
Site Settings
- How do I remove header or footer from a single page?
- How do I create a multilingual website?
- How do I upload a favicon?
- How do I duplicate (make a copy of) a web page?
- How do I set an image as a page background?
- How to take my website off the publication?
- How do I create a header?
- How do I change the link color?
- How do I add HTML code?
- How do I create a new page?
- How do I add categories to the blog?
- How do I create folders?
- How do I create a footer?
- Which menu blocks support language switcher for my multilingual website?
- How do I customize error messages for my web forms?
- How do I set a page password?
- How many pages can I have on my website?
Page Editing
- How do I add a text link?
- How do I add a video?
- Where do I find the Blocks library?
- How do I create anchor links?
- How do I copy a block from one page to another?
- How to add HTML, CSS or Javascript?
- How do I add a button to my site?
- How to delete page?
- How do I add audio, music or podcasts to my website?
- How do I upload a PDF file?
- How do I add Schema.org or JSON-LD snippet markup?
- How do I create a pop-up window?
- How do I unpublish a page?
- How do I add an Instagram feed to my website?
- How do I save a page as PDF?
- How do I make a copy of a website?
- How do I add icons or icon sets from Tilda Icons?
- How do I adapt blocks for mobile and desktop view?
- How do I reduce (increase) blank space around a block?
- How do I set a home page?
- How do I mirror image and text in a block?
- How do I change the order of pages in the "Index" category blocks?
- How do I move blocks on a page?
- How do I change the number of blocks in a row?
- How do I undo changes made in the Editor and recover deleted blocks?
- How do I upload an image with WebP image format?
- How can I change the color of social media icons?
- How do I assign a different Instagram account to my website?
- How to enable the video autoplay?
- How do I make grid lines visible?
- How do I make a table?
- How do I add an additional Instagram account to a website?
Plans and Billing
- How can I switch to the Free plan?
- How do I create a website on Tilda for free?
- How do I upgrade from my Personal to a Business plan?
- My card was charged. How can I cancel my automatic subscription renewal and receive a refund?
- What happens if I fail to make my subscription payment?
- Is there a Tilda referral program?
- My PayPal payment was declined
- How do I upgrade my payment plan?
- How can I pay for my Tilda subscription using YooMoney (ex Yandex Money)?
- How do I set up a direct transfer to my card (I do not want to use online payment systems)?
- I paid for the wrong account, can I transfer my payment?
Data Capture Forms
- How do I set up a data collection (lead capture) form?
- How do I receive form submissions directly to my Telegram?
- The "amoCRM error v4: [createContactWithLeadId] Payment Required" error
- How to connect Kommo CRM?
- How do I connect a custom script to the form?
- How do I add a calculator?
- How do I add contacts from forms to UniSender?
- How can I receive form submissions directly to my email?
- How do I receive data from forms to my script using Webhook?
- How do I edit color in the form success message text and background?
- How do I add contacts from forms to MailChimp?
- How do I change an existing lead title in amoCRM?
- How do I distinguish different forms on my website?
- How do I receive form submissions via Google Sheets?
- How do I add contacts from forms to GetResponse?
- How do I add contacts (leads) from forms to amoCRM?
- How do I add contacts from different forms to different lists on MailChimp?
- How can I set up SMS notifications for new form submissions?
- How do I change a form submit error message text?
- How can I add contacts from my Tilda website forms to Trello?
- How can I start using Tilda CRM?
- How do I add a survey, polling or voting on my website?
- How do I assign different funnels and capturing agents for amoCRM?
- I am not receiving leads from forms, how can I fix it?
- How can I change the follow-up email subject line?
- How can I import contacts from my SendPulse forms?
Online Store
- How do I add a cart to my website?
- How to create the Product Catalog?
- How to add subcategories for products from the Product Catalog?
- Can I accept payments worldwide and expand my business globally with my Tilda website?
- How to change the font size in the product card?
- How to assign header and footer for a product card in the Catalog?
- How to add a discount depending on the product quantity or the total price of the purchase?
- How to set your own link for the product page?
- How do I send data for online checkout (receipt/invoice)?
- How do I create a promo code or a discount for products in an online store?
- The transaction status appears as "blocked". Why?
- Why the "Your order" and "Total" values in the cart appear in different languages?
- How do I add product options?
- How to change website currency?
- How do I add delivery options in my online store?
- How do I add PayPal on my website?
- How do I create an online store?
- Can I apply a promo code only to certain products?
- Why cannot the minimum order amount (or other settings) be changed in the shopping cart?
- How do I add a link to a button in a pop-up window in ST*** blocks (Store category)?
- No styles are displayed in the product card
- How do I remove the SALE, NEW, -30% labels?
- How to change the product order?
- How can I accept payments in installments?
- How many products can I add in a block?
- How to create a multilingual online store?
Menu
- How do I create a breadcrumb navigation menu?
- How do I add tabs and switch between blocks?
- How do I add a second-level (dropdown) menu?
- Which fixed-on-scroll menu blocks are available for a mobile version?
- How do I add a menu on every page of my website?
- How do I make one menu overlap the first block and a second menu appear on scroll?
- How do I create a vertical menu?
Site Statistics and Goals
- Yandex.Metrica's Webvisor is not working. How can I fix it?
- How to set up one key event for all form submissions on the website?
- There is something wrong with the goals tracking in Yandex.Metrica
- How do I add a Facebook pixel on my website?
- How can I see my site stats?
- Google Analytics, Yandex.Metrica and Tilda show different visitor statistics. What should I do?
- How do I set up event tracking for a button click in Zero Block?
- How do I connect VK Pixel to my website?
- How do I track interactions with social media buttons?
- How do I install a counter for Google Analytics and Yandex.Metrica?
Fonts
- How do I upload my own font?
- How can I upload two sets of Google Fonts to my website?
- How do I change fonts?
- Font sizes on mobile screens do not match the values I assigned in settings. What should I do?
- My site displays incorrect fonts. What should I do?
- My Cyrillic fonts are not displaying correctly. What should I do?
- How do I add several custom fonts to my website?
- Some fonts are loading slowly. What should I do?
SEO
- How to remove the address of a page with a slash from index?
- My website does not appear in Google search results. What should I do?
- How to Make a Large Link Preview on Messengers and Social Media
- How do I remove the disallow rule for "robots.txt"?
- How to add the rel="nofollow" attribute for a link?
- Is it possible to set up a redirect from one domain to another?
- How can I add "robots.txt" and "sitemap.xml" files?
- How do I improve SEO for my website?
- How do I add the H1 tag?
- How do I add my website to search engines (Google and Yandex)?
- How do I set up a custom 404 error page?
- How to add ads.txt or app-ads.txt files?
- Is it possible to set up a redirect from a tilda.ws subdomain to another domain?
- How do I block search engines from indexing my page?
- How do I prevent search engines from indexing my website?
- How can I correct the results of the page loading speed in the page loading speed verification services, such as PageSpeed?
- Why is Yandex displaying an incorrect favicon?
- Should I add the H1 tag on the block that is visible on mobile devices only?
- Why are search engines not indexing my website?
- How do I set up a 301 redirect from the old URL to a new one?
- How do I add keywords to my website?
Mobile Version
- How can I view the mobile version of my website?
- How do I create an AMP page?
- The "A problem repeatedly occurred" error in Safari on iPhone
- Why my background video doesn't play on mobile devices?
- Words are incorrectly hyphenated in mobile version of my website. What can I do?
- How do I make my website look the same on mobile and desktop devices?
General Questions
- How to add a countdown timer?
- Can I do A/B testing on Tilda?
- Where is the Tilda company registered?
- How do I clear the cache?
- How can I make a phone number clickable?
- How do I make smooth scrolling for local anchor links?
- What's the ideal image size for a badge?
- What is a block ID and how can I find it?
- How can I add an external widget to my Tilda site (calendar, calculator, etc.)?
- How can I remove the "Made on Tilda" label at the bottom of my website?
- How can I add a "Back to top" button?
- Why the changes are displayed in preview but are not visible in my published website?
- How can I delete my account?
- How do I set the website language in the Members Area?
- My project is blocked. What should I do?
- How do I change language on Tilda?
- How can I upload files to my website?
- Is there a callback widget on Tilda?
- How can I get assistance from Tilda Customer Support?
- How do I add a privacy policy to my site?
- How do I set up a mask for a phone number?
- How can I transfer a webpage or a website to another account?
- How can I change the email connected to my account?
- How can I switch the interface language?
- How do I export my Tilda website to my hosting service?
- How do I recover a deleted page?
- How can I create more than 1000 pages in one project?
- How do I change the text for the "Buy now" button in the pop-up?
- How can I speed up my page load time on Tilda?
- How to create a quiz or a multiple choice survey?
- How do I fix the displayed links on social media?
- How do I limit access to the website?
- When exporting a website, pictures are not properly displayed and some content disappeared. How can I fix it?
- I am new to website building. How can I get started?
- How do I save a page as a template?
- What is the best image size for a gallery?
- "Tilda" label appears when I share my project on Facebook. What can I do about it?
- A block is not displayed after the page is published
- How to publish all pages at once?
- How do I delete my website (project)?
- How do I add a map for the contacts section of my website?
Other Questions
- How can I turn off CAPTCHA?
- Why is Google Maps not working?
- How can I make a slideshow gallery?
- How do I add a bot into my Telegram group?
- How can I Google Maps to my website?
- Who is the owner of the Tilda website builder?
- How can I add CAPTCHA?
- How do I add WhatsApp, Skype, Facebook Messenger, or Viber widgets on my website?
- Where are Tilda servers located?
- Where can I find a web developer for creating or improving my website?
- Where can I read news about Tilda updates?
- How can I upload a MP4 or WEBM video?
- I need to confirm my domain ownership. How can I add the Google meta tag?
- Anchor link to another page
- I can’t log in to my account. I see the “User with this email not found” message.
- How do I create mobile animation in Zero Block?
- Where is Tilda website builder located?
- Can I share access to my projects with other users?
- How do I recover access to my account?
- My mobile browser displays the pop-up “This website has been blocked from automatically starting a call.” Why?
- How can I disable Jivochat for mobile devices?
- My website is not working. How can I fix it?
- How do I set up call tracking?
- Where are Tilda users located?
- Can I connect Tilda to Wordpress?
- I have created a website. How can I have it added to the #madeontilda collection?
- Can I import a website directly to Tilda?
- How can I make a GIF from a video?
- What is a tooltip in Zero block?
- Is it possible to set up horizontal scrolling on Tilda?
- How to recover password?
- Is there a way to edit a .htaccess file?
- How can I track campaign statistics by UTM parameters?
- Where can I enter the Tilda promo code?
- I have downloaded a CSV file containing the list of my leads. It doesn't open in Excel. Why?
- I lost my password (email, login, account info). What can I do?
- Can I use FTP to access my Tilda website?
- I already have a website made on another platform. How can I transfer it to Tilda?
- Can I edit the "robots.txt" file?
- Is there a service to build UTM parameters?
- How do I underline a link?
- My website has a low conversion rate. Can you help me with marketing?
- Is there Tilda API?
- Can I order website development on Tilda?
- Where do I find a public link to a block (block ID)?
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
Feeds
Errors
- Unisender "Empty sender email in list '1'" error. Why does it occur?
- An error occurs while visiting the website: “Domain has been assigned. Please go to the site settings and put the domain name in the Domain tab.”
- An error occurs in the form: “AmoCRM error: not have permissions for save lead.” Why?
- When visiting my website, users see a message: “Your connection is not private.” What should I do?
- When visiting my website, users receive an error message: “ERR_SSL_VERSION_OR_CIPHER_MISMATCH.” Why?
- An error occurs in the form: “Getresponse error: Invalid params.” Why?
- An error occurs in the form: “Getresponse error: Contact doesn't save: Cannot add contact that is blacklisted.” Why?
- I get an error message: "The block contains too much text". The data can't be saved. What can I do?
- After linking Yandex.Mail to my account, I keep receiving an error: “Yandex error 200 - occupied.” Why?
- An error occurs in the form: “Getresponse error: Contact already added.” Why?
- When filling out the form on my website, users see an error message: “Data sending is impossible. Go to Site settings and enter a valid domain name from which form responses will be sent. Or else the data receiver is not connected to this form or was deleted. Data was sent from this domain.” Why?
- An error occurs in the form: “Contact did not save. [These list ids="*" has no confirmation letters].” Why?
- I received an error: “Temporary CDN error. Please try again later.” Why?
- When filling out the form on my website, users see an error message: “Data receiver was not connected to this form or was deleted. Data was sent from the domain: *.” Why?
- An error occurs in the forms: “Webhook URL not available.” Why?
- An error occurs in the form: “Error: Double post data with [dataid:*].” Why?
- An error occurs in the form: “AmoCRM error: save lead. Error code 402. Functional not paid in this account.” Why?
- Why am I getting this error message in Leads: "Error: Data didn't send, because Receivers in form* not active."?
- An error occurs while filling out a form: “Error [timeout]. Please, try again later.” Why?
- When exporting, I receive an error: “Error file not added.” What should I do?
- An error occurs in the form: “Bitrix24 error - expired_token.” or “Re-authorized application, please (invalid_request).” Why?
- Why do I see this error message in Leads: "IP in users black list"?
- An error occurs in the forms: “Error: sberbank: Access is denied.” What should I do?
- An error occurs in the form: “Error in form. Cannot find EMAIL or PHONE field.” Why?
- I see an error message when visiting my website: “ERR_TOO_MANY_REDIRECTS.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Value is not numeric.” Why?
- An error occurs in the forms: “Bitrix24 error: invalid_grant.” Why?
- After Yandex.Mail has been linked to my account, an error keeps occurring: “Yandex error 200 - bad_uid.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Missing phone prefix.” Why?
- An error occurs: “Today you created (100) pages what your current plan allow. Try do it tomorrow.” Why?
- An error in the form: “Error: Data receivers from another website are linked to the form. Go to the form content, select data receivers, and republish the page.” Why?
- An error occurs in the form: “Error: There are data receivers from another website on the block with a form.” Why?
- An error occurs in the form: “Data receiver was deleted when a lead was sent. Check if the right box is ticked in the form content.” Why?
- Why am I seeing this message: "Error: Service deleted"?
Zero Block
- How to create a fixed on scroll menu in Zero Block?
- How to import a Figma design to a Tilda website?
- How to create Zero Block in pop-up
- How do I add guide lines in Zero Block?
- Are there layers in Zero Block?
- How do I add a slideshow in Zero Block?
- How do I set up Zoom on click in Zero Block?
- How to add gradient?
- How do I add an arrow in Zero Block?
Custom Code
- How do I place two VK.com widgets in a row?
- How do I track an iFrame click?
- How do I add feedback (comments) from Facebook to my website?
- How do I set up an autofill form (enable autocomplete in forms)?
- How do I add a hidden field to a form?
- How do I add YClients widget to my button?
- How do I set the number of products to a multiple of 5, 10, 100, etc.?
- How do I add Chatra widget to my button?
- How do I add a digit group separator?
- How do I change the language of the shopping cart (total)?
Possible Problems
- When I add emoji in the text, they are replaced with question marks ????
- On mobile devices, a blank space (a gap) appears to the right of the website
- How to protect website content from copying
- I cannot enter an apostrophe character in the password field
- A website exported from Tilda is incorrectly displayed on the web hosting service
- A white space appears under Zero Block when viewing a mobile version on the page. Why?
- Scroll error with dynamic blocks
- YouTube Shorts video does not work
- In the mobile version, the second-level menu is displayed incorrectly
- A bulleted list is incorrectly displayed in Zero Block