Enter your question
Domains
Site Settings
Page Editing
Plans and Billing
Data Capture Forms
Online Store
Menu
Site Statistics and Goals
Fonts
SEO
Mobile Version
General Questions
Other Questions
Multilanding
Email Campaign Builder
Errors
Zero Block
Custom Code
Possible Problems
Domains
- Why do I see a Tilda logo on a grey background when I open my website?
- How do I connect a custom domain?
- How do I connect multiple domain names to a single Tilda website?
- How do I create a custom business email address?
- Troubleshooting custom domain errors
- How do I connect a subdomain to my Tilda website?
- How do I redirect from HTTP to HTTPS?
- How do I remove "www" from a domain?
- How do I set up HTTPS / SSL for a subdomain in Tilda?
- How do I set up my HTTPS / SSL certificate?
- How do I deactivate a tilda.ws domain if I have my own domain connected?
- What should I do if the SSL certificate is connected, but the browser shows the error “Connection is not secure”?
- Why does my website open under the Tilda's technical subdomain (.tilda.ws), although my own domain is connected?
- How can I speed up (optimize) my Tilda website?
- Is it possible to set up a redirect from one domain to another?
Site Settings
- How do I change the link color?
- How do I add HTML code?
- How do I remove header or footer from a single page?
- Which menu blocks support language switcher for my multilingual website?
- How do I create a footer?
- How do I upload a favicon?
- How do I duplicate (make a copy of) a web page?
- How do I set a page password?
- How do I create folders?
- How do I create a multilingual website?
- How do I create a new page?
- How do I add categories to the blog?
- How do I customize error messages for my web forms?
- How do I set an image as a page background?
- How do I create a header?
- How many pages can I have on my website?
- How to take my website off the publication?
Page Editing
- How do I create a pop-up window?
- How do I add a video?
- How do I upload a PDF file?
- How do I copy a block from one page to another?
- How do I create anchor links?
- How do I add an Instagram feed to my website?
- How do I undo changes made in the Editor and recover deleted blocks?
- How do I unpublish a page?
- How do I move blocks on a page?
- How do I save a page as PDF?
- How do I assign a different Instagram account to my website?
- How can I change the color of social media icons?
- How do I add an additional Instagram account to a website?
- How to add HTML, CSS or Javascript?
- How do I make a copy of a website?
- How do I reduce (increase) blank space around a block?
- How do I add a text link?
- How do I make grid lines visible?
- How do I adapt blocks for mobile and desktop view?
- How do I change the number of blocks in a row?
- How do I add audio, music or podcasts to my website?
- How do I make a table?
- How do I mirror image and text in a block?
- How do I add a button to my site?
- How do I add Schema.org or JSON-LD snippet markup?
- Where do I find the Blocks library?
- How do I set a home page?
- How do I change the order of pages in the "Index" category blocks?
- How do I add icons or icon sets from Tilda Icons?
- How do I upload an image with WebP image format?
Plans and Billing
- Is there a Tilda referral program?
- How do I create a website on Tilda for free?
- How do I upgrade my payment plan?
- How do I upgrade from my Personal to a Business plan?
- I paid for the wrong account, can I transfer my payment?
- How can I switch to the Free plan?
- My PayPal payment was declined
- How can I pay for my Tilda subscription using YooMoney (ex Yandex Money)?
- What happens if I fail to make my subscription payment?
- My card was charged. How can I cancel my automatic subscription renewal and receive a refund?
- How do I set up a direct transfer to my card (I do not want to use online payment systems)?
Data Capture Forms
- I am not receiving leads from forms, how can I fix it?
- How can I receive form submissions directly to my email?
- How can I set up SMS notifications for new form submissions?
- How do I receive form submissions directly to my Telegram?
- How do I change a form submit error message text?
- How do I receive form submissions via Google Sheets?
- How do I add contacts (leads) from forms to amoCRM?
- How do I add contacts from forms to UniSender?
- How do I add contacts from forms to MailChimp?
- How do I edit color in the form success message text and background?
- How do I assign different funnels and capturing agents for amoCRM?
- How do I add contacts from forms to GetResponse?
- How do I receive data from forms to my script using Webhook?
- How do I connect a custom script to the form?
- How do I add a survey, polling or voting on my website?
- How can I import contacts from my SendPulse forms?
- How can I add contacts from my Tilda website forms to Trello?
- How do I add a calculator?
- How can I change the follow-up email subject line?
- How do I change an existing lead title in amoCRM?
- How do I set up a data collection (lead capture) form?
- How do I add contacts from different forms to different lists on MailChimp?
- How do I distinguish different forms on my website?
- How can I start using Tilda CRM?
Online Store
- How do I add a cart to my website?
- How many products can I add in a block?
- How do I create an online store?
- How do I add PayPal on my website?
- How do I add a link to a button in a pop-up window in ST*** blocks (Store category)?
- How do I add delivery options in my online store?
- How do I add product options?
- How do I remove the SALE, NEW, -30% labels?
- How do I send data for online checkout (receipt/invoice)?
- How do I create a promo code or a discount for products in an online store?
- The transaction status appears as "blocked". Why?
- Why the "Your order" and "Total" values in the cart appear in different languages?
- How can I accept payments in installments?
- How to add subcategories for products from the Product Catalog?
- How to add a discount depending on the product quantity or the total price of the purchase?
- Can I apply a promo code only to certain products?
- How to change the font size in the product card?
- How to set your own link for the product page?
- Can I accept payments worldwide and expand my business globally with my Tilda website?
Menu
- How do I add a menu on every page of my website?
- How do I add tabs and switch between blocks?
- How do I make one menu overlap the first block and a second menu appear on scroll?
- How do I add a second-level (dropdown) menu?
- How do I create a breadcrumb navigation menu?
- Which fixed-on-scroll menu blocks are available for a mobile version?
- How do I create a vertical menu?
Site Statistics and Goals
- How do I install a counter for Google Analytics and Yandex.Metrica?
- Yandex.Metrica's Webvisor is not working. How can I fix it?
- There is something wrong with the goals tracking in Yandex.Metrica
- Google Analytics, Yandex.Metrica and Tilda show different visitor statistics. What should I do?
- How can I see my site stats?
- How do I track interactions with social media buttons?
- How do I add a Facebook pixel on my website?
- How do I connect VK Pixel to my website?
- How do I set up event tracking for a button click in Zero Block?
Fonts
- My site displays incorrect fonts. What should I do?
- My Cyrillic fonts are not displaying correctly. What should I do?
- Font sizes on mobile screens do not match the values I assigned in settings. What should I do?
- How can I upload two sets of Google Fonts to my website?
- How do I add several custom fonts to my website?
- Some fonts are loading slowly. What should I do?
- How do I upload my own font?
- How do I change fonts?
SEO
- How can I add "robots.txt" and "sitemap.xml" files?
- Why is Yandex displaying an incorrect favicon?
- My website does not appear in Google search results. What should I do?
- How do I remove the disallow rule for "robots.txt"?
- How do I improve SEO for my website?
- How do I set up a custom 404 error page?
- How do I add the H1 tag?
- How do I block search engines from indexing my page?
- Should I add the H1 tag on the block that is visible on mobile devices only?
- Why are search engines not indexing my website?
- How do I set up a 301 redirect from the old URL to a new one?
- How do I prevent search engines from indexing my website?
- How do I add keywords to my website?
- How can I correct the results of the page loading speed in the page loading speed verification services, such as PageSpeed?
- How to add the rel="nofollow" attribute for a link?
- How to Make a Large Link Preview on Messengers and Social Media
- Is it possible to set up a redirect from a tilda.ws subdomain to another domain?
- How to remove the address of a page with a forward slash or www subdomain from indexing?
Mobile Version
General Questions
- How can I upload files to my website?
- How can I remove the "Made on Tilda" label at the bottom of my website?
- How can I transfer a webpage or a website to another account?
- How can I add an external widget to my Tilda site (calendar, calculator, etc.)?
- How can I make a phone number clickable?
- How do I change language on Tilda?
- Why the changes are displayed in preview but are not visible in my published website?
- How can I delete my account?
- What is a block ID and how can I find it?
- How do I change the text for the "Buy now" button in the pop-up?
- How do I fix the displayed links on social media?
- How can I change the email connected to my account?
- Can I do A/B testing on Tilda?
- How do I limit access to the website?
- How do I set up a mask for a phone number?
- How can I create more than 500 pages in one project?
- What is the best image size for a gallery?
- A block is not displayed after the page is published
- My project is blocked. What should I do?
- "Tilda" label appears when I share my project on Facebook. What can I do about it?
- How do I recover a deleted page?
- How do I export my Tilda website to my hosting service?
- How can I get assistance from the customer support service?
- Is there a callback widget on Tilda?
- How do I make smooth scrolling for local anchor links?
- How do I add a privacy policy to my site?
- How can I add a "Back to top" button?
- How to create a quiz or a multiple choice survey?
- How to add a countdown timer?
- How do I delete my website (project)?
- How to publish all pages at once?
- I am new to website building. How can I get started?
- How can I switch the interface language?
- How do I save a page as a template?
- How can I speed up my page load time on Tilda?
- How do I add a map for the contacts section of my website?
- How do I add my website to search engines (Google and Yandex)?
- When exporting a website, pictures are not properly displayed and some content disappeared. How can I fix it?
- What's the ideal image size for a badge?
- How do I clear the cache?
- How do I set the website language in the Members Area?
Other Questions
- Can I share access to my projects with other users?
- Where are Tilda servers located?
- How can I add CAPTCHA?
- My website is not working. How can I fix it?
- I need to confirm my domain ownership. How can I add the Google meta tag?
- How can I make a slideshow gallery?
- Where can I enter the Tilda promo code?
- How can I Google Maps to my website?
- Can I import a website directly to Tilda?
- Can I use FTP to access my Tilda website?
- Can I edit the "robots.txt" file?
- Can I connect Tilda to Wordpress?
- How do I underline a link?
- Why is Google Maps not working?
- Is there Tilda API?
- How can I make a GIF from a video?
- How can I disable Jivochat for mobile devices?
- I lost my password (email, login, account info). What can I do?
- How can I upload a MP4 or WEBM video?
- I already have a website made on another platform. How can I transfer it to Tilda?
- My mobile browser displays the pop-up “This website has been blocked from automatically starting a call.” Why?
- My website has a low conversion rate. Can you help me with marketing?
- Where can I read news about Tilda updates?
- Is there a service to build UTM parameters?
- Where can I find a web developer for creating or improving my website?
- Can I order website development on Tilda?
- I can’t log in to my account. I see the “User with this email not found” message.
- How can I turn off CAPTCHA?
- I have created a website. How can I have it added to the #madeontilda collection?
- How can I track campaign statistics by UTM parameters?
- How do I add WhatsApp, Skype, Facebook Messenger, or Viber widgets on my website?
- Where do I find a public link to a block (block ID)?
- What is a tooltip in Zero block?
- How do I create mobile animation in Zero Block?
- I have downloaded a CSV file containing the list of my leads. It doesn't open in Excel. Why?
- Is there a way to edit a .htaccess file?
- How do I set up call tracking?
- Is it possible to set up horizontal scrolling on Tilda?
- How do I add a bot into my Telegram group?
- How do I recover access to my account?
- Where is Tilda website builder located?
- Where are Tilda users located?
- Who is the owner of the Tilda website builder?
- Where is the Tilda company registered?
Multilanding
Email Campaign Builder
Errors
- Why am I getting this error message in Leads: "Error: Data didn't send, because Receivers in form* not active."?
- Why am I seeing this message: "Error: Service deleted"?
- An error occurs in the form: “Error: There are data receivers from another website on the block with a form.” Why?
- An error occurs in the form: “Getresponse error: Contact already added.” Why?
- An error occurs in the form: “Bitrix24 error - expired_token.” or “Re-authorized application, please (invalid_request).” Why?
- An error occurs while filling out a form: “Error [timeout]. Please, try again later.” Why?
- An error occurs in the form: “Getresponse error: Contact doesn't save: Cannot add contact that is blacklisted.” Why?
- An error occurs in the form: “Error in form. Cannot find EMAIL or PHONE field.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Missing phone prefix.” Why?
- An error occurs in the form: “AmoCRM error: save lead. Error code 402. Functional not paid in this account.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Value is not numeric.” Why?
- An error occurs in the form: “AmoCRM error: not have permissions for save lead.” Why?
- An error occurs in the form: “Getresponse error: Invalid params.” Why?
- An error occurs while visiting the website: “Domain has been assigned. Please go to the site settings and put the domain name in the Domain tab.”
- An error occurs in the form: “Contact did not save. [These list ids="*" has no confirmation letters].” Why?
- An error occurs in the form: “Error: Double post data with [dataid:*].” Why?
- An error occurs: “Today you created (100) pages what your current plan allow. Try do it tomorrow.” Why?
- I see an error message when visiting my website: “ERR_TOO_MANY_REDIRECTS.” Why?
- An error occurs in the form: “Data receiver was deleted when a lead was sent. Check if the right box is ticked in the form content.” Why?
- An error in the form: “Error: Data receivers from another website are linked to the form. Go to the form content, select data receivers, and republish the page.” Why?
- When filling out the form on my website, users see an error message: “Data receiver was not connected to this form or was deleted. Data was sent from the domain: *.” Why?
- When filling out the form on my website, users see an error message: “Data sending is impossible. Go to Site settings and enter a valid domain name from which form responses will be sent. Or else the data receiver is not connected to this form or was deleted. Data was sent from this domain.” Why?
- When visiting my website, users see a message: “Your connection is not private.” What should I do?
- An error occurs in the forms: “Error: sberbank: Access is denied.” What should I do?
- After Yandex.Mail has been linked to my account, an error keeps occurring: “Yandex error 200 - bad_uid.” Why?
- An error occurs in the forms: “Bitrix24 error: invalid_grant.” Why?
- I received an error: “Temporary CDN error. Please try again later.” Why?
- Why do I see this error message in Leads: "IP in users black list"?
- I get an error message: "The block contains too much text". The data can't be saved. What can I do?
- When exporting, I receive an error: “Error file not added.” What should I do?
- After linking Yandex.Mail to my account, I keep receiving an error: “Yandex error 200 - occupied.” Why?
- When visiting my website, users receive an error message: “ERR_SSL_VERSION_OR_CIPHER_MISMATCH.” Why?
- An error occurs in the forms: “Webhook URL not available.” Why?
Zero Block
Custom Code
- How do I add Chatra widget to my button?
- How do I add a digit group separator?
- How do I change the language of the shopping cart (total)?
- How do I add a hidden field to a form?
- How do I set the number of products to a multiple of 5, 10, 100, etc.?
- How do I track an iFrame click?
- How do I add YClients widget to my button?
- How do I add feedback (comments) from Facebook to my website?
- How do I set up an autofill form (enable autocomplete in forms)?
- How do I place two VK.com widgets in a row?
Possible Problems
- When I add emoji in the text, they are replaced with question marks ????
- I cannot enter an apostrophe character in the password field
- A white space appears under Zero Block when viewing a mobile version on the page. Why?
- A bulleted list is incorrectly displayed in Zero Block
- On mobile devices, a blank space (a gap) appears to the right of the website
- In the mobile version, the second-level menu is displayed incorrectly
- A website exported from Tilda is incorrectly displayed on the web hosting service