Enter your question
Domains
Site Settings
Page Editing
Plans and Billing
Data Capture Forms
Online Store
Menu
Site Statistics and Goals
Fonts
SEO
Mobile Version
General Questions
Other Questions
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
Feeds
Errors
Zero Block
Custom Code
Possible Problems
Domains
- Why do I see a Tilda logo on a grey background when I open my website?
- How do I redirect from HTTP to HTTPS?
- Why does my website open under the Tilda's technical subdomain (.tilda.ws), although my own domain is connected?
- How do I connect a subdomain to my Tilda website?
- How do I deactivate a tilda.ws domain if I have my own domain connected?
- How do I connect multiple domain names to a single Tilda website?
- How do I set up HTTPS / SSL for a subdomain in Tilda?
- How can I speed up (optimize) my Tilda website?
- How do I remove "www" from a domain?
- How do I connect a custom domain?
- What should I do if the SSL certificate is installed, but the browser shows the “Connection is not secure” error?
- How do I create a custom business email address?
- How to add DNS records if the domain is managed via Tilda DNS?
- How do I set up my HTTPS / SSL certificate?
- Troubleshooting custom domain errors
Site Settings
- How do I upload a favicon?
- How do I remove header or footer from a single page?
- How do I create a multilingual website?
- How do I duplicate (make a copy of) a web page?
- Which menu blocks support language switcher for my multilingual website?
- How do I create a header?
- How do I change the link color?
- How do I add HTML code?
- How many pages can I have on my website?
- How do I add categories to the blog?
- How do I create a footer?
- How do I set an image as a page background?
- How do I set a page password?
- How do I customize error messages for my web forms?
- How to take my website off the publication?
- How do I create folders?
- How do I create a new page?
Page Editing
- Where do I find the Blocks library?
- How do I add audio, music or podcasts to my website?
- How do I add Schema.org or JSON-LD snippet markup?
- How do I mirror image and text in a block?
- How do I save a page as PDF?
- How do I add a button to my site?
- How do I upload a PDF file?
- How do I create a pop-up window?
- How do I add an Instagram feed to my website?
- How do I create anchor links?
- How do I adapt blocks for mobile and desktop view?
- How do I make a copy of a website?
- How to delete page?
- How do I make grid lines visible?
- How to add HTML, CSS or Javascript?
- How do I assign a different Instagram account to my website?
- How do I move blocks on a page?
- How do I add a video?
- How do I copy a block from one page to another?
- How do I reduce (increase) blank space around a block?
- How do I unpublish a page?
- How do I make a table?
- How do I upload an image with WebP image format?
- How do I set a home page?
- How do I change the order of pages in the "Index" category blocks?
- How do I add icons or icon sets from Tilda Icons?
- How do I undo changes made in the Editor and recover deleted blocks?
- How can I change the color of social media icons?
- How do I add an additional Instagram account to a website?
- How do I add a text link?
- How to enable the video autoplay?
- How do I change the number of blocks in a row?
Plans and Billing
- How can I switch to the Free plan?
- What happens if I fail to make my subscription payment?
- My card was charged. How can I cancel my automatic subscription renewal and receive a refund?
- How do I create a website on Tilda for free?
- How do I set up a direct transfer to my card (I do not want to use online payment systems)?
- I paid for the wrong account, can I transfer my payment?
- How do I upgrade from my Personal to a Business plan?
- Is there a Tilda referral program?
- How can I pay for my Tilda subscription using YooMoney (ex Yandex Money)?
- My PayPal payment was declined
- How do I upgrade my payment plan?
Data Capture Forms
- How do I receive form submissions directly to my Telegram?
- How do I add contacts from forms to UniSender?
- How do I distinguish different forms on my website?
- How do I set up a data collection (lead capture) form?
- How do I connect a custom script to the form?
- How can I import contacts from my SendPulse forms?
- How can I add contacts from my Tilda website forms to Trello?
- How do I add a survey, polling or voting on my website?
- How can I receive form submissions directly to my email?
- How do I add contacts (leads) from forms to amoCRM?
- How do I receive data from forms to my script using Webhook?
- How can I start using Tilda CRM?
- How to connect Kommo CRM?
- How do I assign different funnels and capturing agents for amoCRM?
- How do I receive form submissions via Google Sheets?
- How do I add contacts from forms to GetResponse?
- How do I add contacts from forms to MailChimp?
- How can I set up SMS notifications for new form submissions?
- How do I change an existing lead title in amoCRM?
- I am not receiving leads from forms, how can I fix it?
- How do I edit color in the form success message text and background?
- How do I add a calculator?
- How do I add contacts from different forms to different lists on MailChimp?
- How do I change a form submit error message text?
- How can I change the follow-up email subject line?
Online Store
- How to add subcategories for products from the Product Catalog?
- How to add a discount depending on the product quantity or the total price of the purchase?
- Can I accept payments worldwide and expand my business globally with my Tilda website?
- Why cannot the minimum order amount (or other settings) be changed in the shopping cart?
- How to change the font size in the product card?
- How do I create a promo code or a discount for products in an online store?
- How to assign header and footer for a product card in the Catalog?
- How to create the Product Catalog?
- How do I add PayPal on my website?
- How to change the product order?
- How to change website currency?
- How do I send data for online checkout (receipt/invoice)?
- How do I add delivery options in my online store?
- How do I add a cart to my website?
- How do I add product options?
- How many products can I add in a block?
- No styles are displayed in the product card
- How do I create an online store?
- The transaction status appears as "blocked". Why?
- How do I add a link to a button in a pop-up window in ST*** blocks (Store category)?
- How can I accept payments in installments?
- Why the "Your order" and "Total" values in the cart appear in different languages?
- Can I apply a promo code only to certain products?
- How do I remove the SALE, NEW, -30% labels?
- How to create a multilingual online store?
- How to set your own link for the product page?
Menu
- How do I add tabs and switch between blocks?
- Which fixed-on-scroll menu blocks are available for a mobile version?
- How do I add a second-level (dropdown) menu?
- How do I add a menu on every page of my website?
- How do I make one menu overlap the first block and a second menu appear on scroll?
- How do I create a vertical menu?
- How do I create a breadcrumb navigation menu?
Site Statistics and Goals
- How to set up one key event for all form submissions on the website?
- Yandex.Metrica's Webvisor is not working. How can I fix it?
- How do I set up event tracking for a button click in Zero Block?
- Google Analytics, Yandex.Metrica and Tilda show different visitor statistics. What should I do?
- How do I add a Facebook pixel on my website?
- How do I install a counter for Google Analytics and Yandex.Metrica?
- There is something wrong with the goals tracking in Yandex.Metrica
- How do I connect VK Pixel to my website?
- How do I track interactions with social media buttons?
- How can I see my site stats?
Fonts
- How do I upload my own font?
- Font sizes on mobile screens do not match the values I assigned in settings. What should I do?
- How can I upload two sets of Google Fonts to my website?
- How do I change fonts?
- How do I add several custom fonts to my website?
- My Cyrillic fonts are not displaying correctly. What should I do?
- My site displays incorrect fonts. What should I do?
- Some fonts are loading slowly. What should I do?
SEO
- How to add the rel="nofollow" attribute for a link?
- My website does not appear in Google search results. What should I do?
- How do I improve SEO for my website?
- Is it possible to set up a redirect from one domain to another?
- Should I add the H1 tag on the block that is visible on mobile devices only?
- How to Make a Large Link Preview on Messengers and Social Media
- How can I add "robots.txt" and "sitemap.xml" files?
- Is it possible to set up a redirect from a tilda.ws subdomain to another domain?
- How do I remove the disallow rule for "robots.txt"?
- Why are search engines not indexing my website?
- Why is Yandex displaying an incorrect favicon?
- How can I correct the results of the page loading speed in the page loading speed verification services, such as PageSpeed?
- How do I add my website to search engines (Google and Yandex)?
- How to remove the address of a page with a slash from index?
- How do I set up a custom 404 error page?
- How to add ads.txt or app-ads.txt files?
- How do I add the H1 tag?
- How do I set up a 301 redirect from the old URL to a new one?
- How do I prevent search engines from indexing my website?
- How do I block search engines from indexing my page?
- How do I add keywords to my website?
Mobile Version
General Questions
- Where is the Tilda company registered?
- How can I add an external widget to my Tilda site (calendar, calculator, etc.)?
- How do I set the website language in the Members Area?
- How can I delete my account?
- When exporting a website, pictures are not properly displayed and some content disappeared. How can I fix it?
- How can I make a phone number clickable?
- How do I export my Tilda website to my hosting service?
- How do I save a page as a template?
- My project is blocked. What should I do?
- How can I switch the interface language?
- A block is not displayed after the page is published
- How do I limit access to the website?
- How do I clear the cache?
- How do I make smooth scrolling for local anchor links?
- How can I speed up my page load time on Tilda?
- How do I change the text for the "Buy now" button in the pop-up?
- How can I get assistance from Tilda Customer Support?
- How do I add a privacy policy to my site?
- How to create a quiz or a multiple choice survey?
- How to add a countdown timer?
- What is the best image size for a gallery?
- How do I set up a mask for a phone number?
- How can I upload files to my website?
- Why the changes are displayed in preview but are not visible in my published website?
- How do I fix the displayed links on social media?
- I am new to website building. How can I get started?
- What's the ideal image size for a badge?
- How do I change language on Tilda?
- How can I add a "Back to top" button?
- "Tilda" label appears when I share my project on Facebook. What can I do about it?
- How to publish all pages at once?
- How do I recover a deleted page?
- How can I remove the "Made on Tilda" label at the bottom of my website?
- How do I add a map for the contacts section of my website?
- How can I create more than 1000 pages in one project?
- Can I do A/B testing on Tilda?
- Is there a callback widget on Tilda?
- How can I transfer a webpage or a website to another account?
- How can I change the email connected to my account?
- What is a block ID and how can I find it?
- How do I delete my website (project)?
Other Questions
- How can I turn off CAPTCHA?
- Why is Google Maps not working?
- How can I Google Maps to my website?
- How do I add a bot into my Telegram group?
- Who is the owner of the Tilda website builder?
- Where can I read news about Tilda updates?
- What is a tooltip in Zero block?
- Where are Tilda servers located?
- My mobile browser displays the pop-up “This website has been blocked from automatically starting a call.” Why?
- How do I create mobile animation in Zero Block?
- Where is Tilda website builder located?
- How can I make a GIF from a video?
- Can I order website development on Tilda?
- I lost my password (email, login, account info). What can I do?
- How can I disable Jivochat for mobile devices?
- How do I add WhatsApp, Skype, Facebook Messenger, or Viber widgets on my website?
- Can I use FTP to access my Tilda website?
- Where are Tilda users located?
- Where can I find a web developer for creating or improving my website?
- Anchor link to another page
- Can I share access to my projects with other users?
- I have created a website. How can I have it added to the #madeontilda collection?
- Where can I enter the Tilda promo code?
- Where do I find a public link to a block (block ID)?
- My website is not working. How can I fix it?
- How can I upload a MP4 or WEBM video?
- I can’t log in to my account. I see the “User with this email not found” message.
- How can I make a slideshow gallery?
- I need to confirm my domain ownership. How can I add the Google meta tag?
- Is it possible to set up horizontal scrolling on Tilda?
- I already have a website made on another platform. How can I transfer it to Tilda?
- How can I track campaign statistics by UTM parameters?
- How do I recover access to my account?
- Can I edit the "robots.txt" file?
- How do I underline a link?
- Is there Tilda API?
- My website has a low conversion rate. Can you help me with marketing?
- Can I connect Tilda to Wordpress?
- Can I import a website directly to Tilda?
- How do I set up call tracking?
- I have downloaded a CSV file containing the list of my leads. It doesn't open in Excel. Why?
- Is there a service to build UTM parameters?
- Is there a way to edit a .htaccess file?
- How can I add CAPTCHA?
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
Feeds
Errors
- When filling out the form on my website, users see an error message: “Data sending is impossible. Go to Site settings and enter a valid domain name from which form responses will be sent. Or else the data receiver is not connected to this form or was deleted. Data was sent from this domain.” Why?
- An error occurs while filling out a form: “Error [timeout]. Please, try again later.” Why?
- An error occurs in the form: “Contact did not save. [These list ids="*" has no confirmation letters].” Why?
- An error occurs in the forms: “Webhook URL not available.” Why?
- When visiting my website, users see a message: “Your connection is not private.” What should I do?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Missing phone prefix.” Why?
- An error occurs in the form: “AmoCRM error: save lead. Error code 402. Functional not paid in this account.” Why?
- An error occurs in the form: “Error: Double post data with [dataid:*].” Why?
- When exporting, I receive an error: “Error file not added.” What should I do?
- When visiting my website, users receive an error message: “ERR_SSL_VERSION_OR_CIPHER_MISMATCH.” Why?
- After linking Yandex.Mail to my account, I keep receiving an error: “Yandex error 200 - occupied.” Why?
- An error in the form: “Error: Data receivers from another website are linked to the form. Go to the form content, select data receivers, and republish the page.” Why?
- I get an error message: "The block contains too much text". The data can't be saved. What can I do?
- An error occurs in the form: “Getresponse error: Contact doesn't save: Cannot add contact that is blacklisted.” Why?
- I see an error message when visiting my website: “ERR_TOO_MANY_REDIRECTS.” Why?
- An error occurs in the forms: “Error: sberbank: Access is denied.” What should I do?
- An error occurs while visiting the website: “Domain has been assigned. Please go to the site settings and put the domain name in the Domain tab.”
- An error occurs: “Today you created (100) pages what your current plan allow. Try do it tomorrow.” Why?
- An error occurs in the form: “Getresponse error: Contact already added.” Why?
- An error occurs in the form: “Error in form. Cannot find EMAIL or PHONE field.” Why?
- Why do I see this error message in Leads: "IP in users black list"?
- When filling out the form on my website, users see an error message: “Data receiver was not connected to this form or was deleted. Data was sent from the domain: *.” Why?
- An error occurs in the form: “Getresponse error: Invalid params.” Why?
- An error occurs in the form: “AmoCRM error: not have permissions for save lead.” Why?
- An error occurs in the form: “Bitrix24 error - expired_token.” or “Re-authorized application, please (invalid_request).” Why?
- After Yandex.Mail has been linked to my account, an error keeps occurring: “Yandex error 200 - bad_uid.” Why?
- I received an error: “Temporary CDN error. Please try again later.” Why?
- Why am I seeing this message: "Error: Service deleted"?
- An error occurs in the form: “Error: There are data receivers from another website on the block with a form.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Value is not numeric.” Why?
- Why am I getting this error message in Leads: "Error: Data didn't send, because Receivers in form* not active."?
- An error occurs in the forms: “Bitrix24 error: invalid_grant.” Why?
- An error occurs in the form: “Data receiver was deleted when a lead was sent. Check if the right box is ticked in the form content.” Why?
Zero Block
- How to import a Figma design to a Tilda website?
- Are there layers in Zero Block?
- How to create Zero Block in pop-up
- How do I add a slideshow in Zero Block?
- How do I add guide lines in Zero Block?
- How do I add an arrow in Zero Block?
- How do I set up Zoom on click in Zero Block?
- How to create a fixed on scroll menu in Zero Block?
Custom Code
- How do I add feedback (comments) from Facebook to my website?
- How do I place two VK.com widgets in a row?
- How do I add YClients widget to my button?
- How do I set up an autofill form (enable autocomplete in forms)?
- How do I add Chatra widget to my button?
- How do I track an iFrame click?
- How do I add a digit group separator?
- How do I add a hidden field to a form?
- How do I set the number of products to a multiple of 5, 10, 100, etc.?
- How do I change the language of the shopping cart (total)?
Possible Problems
- YouTube Shorts video does not work
- A website exported from Tilda is incorrectly displayed on the web hosting service
- In the mobile version, the second-level menu is displayed incorrectly
- On mobile devices, a blank space (a gap) appears to the right of the website
- When I add emoji in the text, they are replaced with question marks ????
- How to protect website content from copying
- A bulleted list is incorrectly displayed in Zero Block
- I cannot enter an apostrophe character in the password field
- A white space appears under Zero Block when viewing a mobile version on the page. Why?
- Scroll error with dynamic blocks